FREQUENTLY ASKED QUESTIONS
Need some help with your order or got a burning question that you need answered straight away? Just click on one of the sections below to find the answer…
If you still can’t find an answer to your question, please CONTACT US
COMMON QUESTIONS
The spacing between each platform is about 16″
The recommended maximum weights for each platform are: Bottom tier: 44lbs / 20kg Second tier: 33lbs / 15kg Third tier: 20lbs / 9kg Fourth tier: 15lbs / 7kg Top tier: 11lbs / 5kg
Our Celebration Tree has an overall product width of 40″ / 1m at the base (including the garland). The five platforms range in width from 34″ / 86.5cm (bottom) to 10″ / 25.5cm (top) (excluding the garland which extends out 3.9″ / 10cm on each side of the platform).
We have received feedback from customers that the tree can hold a total of 15-20 village pieces placed across the 5 platforms.
We recommend allowing 30 minutes and having 2 people work together to assemble your Celebration tree. We include a printed set of thorough instructions in the box where you can also scan a QR code to be taken to a step by step assembly video.
The Celebration tree is packed flat for efficient delivery, however it is still a heavy parcel and we recommend having assistance to move the tree. The overall weight of the packed tree is approximately 59lbs / 26.5kg.
During peak times (October – December), we aim to fulfil orders within 48-36hrs for in-stock items, so you should receive your order within 7-10 business days. Whilst we aim to fulfil and deliver orders as quickly as possible, please don’t leave it until the last minute! During off-peak times (January – September), we are able to fulfil orders within 24-48hrs for in-stock items, so you should receive your order within 7 business days.

